Theft Insurance Claim Process

Claims Process

In the event of a burglary incident, the following documents will be required to process the claim:

  • A Duly completed Claim form.
  • Police abstract report.
  • Repair invoice (in case of repairable damage)
  • Replacement invoice/ purchase receipt/ proforma invoice.
  • Statement on the circumstances of the loss from the insured.
  • Witness(es) statement(s).
Claims Process

In the event of an incident that may lead to a claim, the following documents will be required to process the claim:

  • A Duly completed Claim form.
  • Police abstract report (in case of theft or malicious damage).
  • Replacement invoice &/or purchase receipt/ proforma invoice.
  • Statement on the circumstances of the loss from the insured.
  • Witness(es) statement(s).
Claims Process

In the event of an incident that may lead to a claim, the following documents will be required to process the claim:

  • A Duly completed Claim form
  • Police abstract report
  • Insured’s statement on the circumstances of the loss
  • Replacement or repair invoice/ purchase receipts (For safe/ strong room damage claims only).
  • Evidence of cash transaction e.g. Banks statements, withdrawal slip, receipt books e.t.c
Documents/action required for Fidelity Guarantee claims:
  1. Documents/ items required from the Insured
  • Notification of incident to the police
  • Claim notification to the Insurance Broker/company to facilitate the appointment of a loss adjustor
  • Suspension or arrest of the suspected culprits or employees
  • Duly completed Claim form and give particulars of the claim and necessary evidence.
  • Reference letters from previous employers for suspected employees
  • Details of terminal dues to suspected employees
  • Copies of letter of appointment, letter of suspension or dismissal, employee’s National Identity card
  • Statements from the suspected employees
  • Statement of the employee’s immediate supervisor on how the loss occurred
  • Detailed computation of loss
  • Police abstract report
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